FAQs

Keep your loved ones informed, prepared, and never left guessing.

Why would I need GuidanceVault?

Many families struggle to locate important information during stressful situations. Insurance policies, financial accounts, passwords, medical directives, property records, and personal instructions are often scattered across multiple locations.

GuidanceVault helps keep everything organized, secure, and ready when your loved ones need it most.

What is GuidanceVault.com?

GuidanceVault.com is your family's emergency information vault. It helps you securely organize important documents, instructions, account information, and personal messages so the people you trust can access what they need when it matters most.

Whether you're preparing for an emergency, extended travel, illness, incapacity, or simply planning ahead, GuidanceVault helps ensure your loved ones are never left searching for critical information.

What kind of information can I store?

You can store and share virtually anything important, including:

• Wills and estate planning documents
• Life insurance policies and account details
• Burial or cremation preferences
• Advance directives and medical treatment wishes
• Banking and financial account information
• Mortgage and property details
• Passwords or access instructions (if you choose)
• Pet care instructions
• Storage units, PO boxes, and personal belongings
• Personal messages or final wishes

How do reminders and scheduled deliveries work?

You can schedule reminders, updates, or important information to be delivered to trusted contacts on dates you choose. You can also configure automatic delivery based on periods of inactivity, helping ensure important information reaches the right people when you are unable to provide it yourself.

What is Emergency Delivery Automation?

Emergency Delivery Automation allows you to choose a period of inactivity and designate trusted contacts. If you become inactive for longer than the period you selected, GuidanceVault can automatically deliver pre-approved information, documents, and messages.

Multiple reminders and warning notifications are sent before any automated delivery occurs.

Is my data secure?

Yes. All reminders, emails, and stored documents are encrypted using modern industry standards. Data is encrypted both in transit (HTTPS/TLS) and at rest. Your privacy and security are a top priority.

Is the service free?

Absolutely. Start free with generous secure storage, and upgrade anytime for additional capacity and features.

What plans do you offer?

We offer simple monthly plans with generous storage included.

• Free: 100 MB secure storage
• Essential: 5 GB secure storage
• Family: 25 GB secure storage
• Legacy+: 100 GB secure storage

All paid plans include secure document storage, trusted contact management, scheduled reminders, and Emergency Delivery Automation.

Why do I need a paid plan?

GuidanceVault is more than cloud storage. Paid plans include secure document organization, trusted contact management, automated reminders, emergency delivery workflows, and ongoing maintenance to ensure your information remains available when it's needed.

Can I cancel billing anytime?

Absolutely. You can cancel at any time through your billing portal. There are no long-term commitments or hidden fees.

Will you ever access or read my data?

• We do not read your messages or documents
• We do not sell your data
• We do not use your content for advertising
• We only access data if required by law
• Your data is encrypted on its way to, inside and from storage bases.

Who receives my information?

Only those you trust. You decide who gets access—and exactly when.

Can I update my information anytime?

Absolutely. Make updates anytime, with changes reflected instantly in future deliveries.

We’re building integrations with insurance and other providers so you can seamlessly and securely import the documents and policies you choose.

What makes GuidanceVault different from cloud storage or a password manager?

Traditional cloud storage helps you save files. Password managers help you manage credentials.

GuidanceVault helps you organize important life information and ensure it reaches the right people at the right time. It combines secure storage, trusted contacts, reminders, emergency delivery automation, and long-term family preparedness tools in one place.

How much storage do I really need?

Most customers store wills, insurance documents, account information, property records, medical directives, and personal instructions. For most families, even the Essential plan's 5 GB of storage is more than enough for years of important documents and records.

Who is GuidanceVault designed for?

• Parents and families
• Retirees and estate planners
• Frequent travelers
• Military personnel
• Business owners
• Anyone who wants to protect loved ones from confusion during emergencies